FAQs — Material Needs

What is your minimum fabric cut?	1/4 of a metre, half a metre for polycottons
Are colours accurately represented on your website?	We try our very best to show colours of products accurately but there may be a slight variation in shade on some products.
Can I order over the phone?	Yes, we can take card payments over the phone and you can either collect your items in store or we can post them to you.
Do we take international orders?	We can take international orders online up to 2kg of items. If you're struggling to check out for an international order, please email us to enquire about your order.
My parcel is taking a long time to arrive. What should I do?	Many parcels have been delayed by the Royal Mail strikes that have been occurring since October. If your parcel still hasn't arrived... 2nd class: 15 working days 1st class: 11 working days Special Delivery: 6 working days ...after you received shipping confirmation, then please contact us and we will look into claiming for the lost parcel with Royal Mail on your behalf.
I haven't received tracking information for my order.	Tracking information is only available if you have selected either special delivery or tracked shipping. If you selected one of these options and haven't received any tracking information then please email us.
Can I add items to my order after I have placed it?	If we haven't posted your order yet then we can add items to your order. Please call us to tell us what you would like to add. In some cases where the extra items would take your parcel over a size class for shipping then we may not be able to add the items and you will need to place a separate order.
Do you do sewing machine services?	We can pass your machine on to one of our trusted servicers. Please see our info page for more information.
Why is my yarn knotted?	Knots in yarn is perfectly normal as the manufacturer joins two pieces of yarn together. In some rare cases, there are lots of knots in one ball of yarn. If this is the case then please let us know.
Can I click and collect my order?	Yes. We offer click and collect in Material Needs in Burnham-on-Sea and Threads in Minehead. Please see our info page for instructions on click and collect in Threads.
What's parking like for your shop?	There is on-street parking around town in Burnham and along the seafront. There are also 3 pay and display car parks located opposite Lidl, on Marine drive, and at B&M. For Threads in Minehead, there is Summeland Pay and Display Car Park right in front of the shop.
Where is the shop?	Please see our info pages for Material Needs and Threads.